In Restoration

Bristol, Johnson City, and Kingsport TN

Mold is everywhere around us in the environment, but can quickly wreak havoc on your home in the event your home experiences water damage. When it comes to hiring the right water restoration company in the Tri-Cities, Spotless Carpet Cleaners has got your best interest in mind.

Cleaning up water properly and thoroughly following a disaster is essential in preventing the growth of mold. Many homeowners may feel they can use a cheap shop-vac to clean up residual water from a busted pipe or leaky appliance, but the simple fact is that mold can breed under your flooring, behind walls, and other hidden areas that moisture has reached. Some homeowners may opt for a cheap fix by hiring the least expensive water restoration company that they can find. However, you may regret that decision once mold makes it debut by moisture left behind.

Here is how to tell if your water restoration company truly has your best interest in mind.


A decent water restoration company has a good reputation. Speak with friends, family, or others that you know who have first-hand experience dealing with the company is a good way to get an indication of what to expect. Also, check out online reviews, as you will get a full picture view of experiences from past clients. If the company seems clean, you are likely making a good choice.


Do your homework and check for certifications. While you may not be familiar with industry-specific certifications, still ask if the company has any, and if so, which ones. A reputable water restoration company should be happy to answer your questions regarding their certifications. If the company you are considering does not have any certifications, it could be a sign that they have little experience or knowledge of the industry.


Do they follow the industry guidelines for water or flood damage? The process is as follows:

  • Inspection/assessment
  • Water removal
  • Application of anti-microbial solution
  • Drying – air movement
  • Dehumidifying
  • Monitoring

Don’t be afraid to ask about their process upfront. You should be clear on what to expect during the water remediation process. After all, this is your time, money, and home!


Of course, you expect a response in a timely manner, and while that shows they care about providing you with exceptional service, don’t just stop at that. Is this company going to answer all of your questions and address your concerns? Will the company be there to help walk you through each step of the process? Be sure that you choose a company that you can rely on since this can be a stressful time in your life. You want a company that will be with you each step of the way.

Water Damage – Tri-Cities

At Spotless Carpet Cleaners, our technicians are qualified and certified to handle any disaster involving water or fire damage. We have decades of experience with water and fire restoration. We tackle the disaster for you, 24/7, so you can get on with your life.

Spotless Carpet Cleaners provides professional carpet, tile and hardwood floor cleaning, as well as water and fire restoration to homeowners and business in Kingsport, and Johnson City, Tennessee. To contact Spotless Carpet Cleaners, call (423) 926-9251. We want your flood!