Tri-Cities Water Damage Restoration

in Bristol, Kingsport and Johnson City, TN

 

You have just suffered water damage. Now what? Your insurance policy includes words something like, “you must act in a way to prevent further damage” or similar language, in the policy obligations. So, before you call anyone, become an educated consumer. The people you think are looking out for you may actually be looking out for themselves. You have the right to use the company you wish to restore your home, no matter what your insurance company suggests. In Tennessee, it’s the law!

A man cannot serve you and be beholding to an insurance company that will tell him how to do the work.

Call Now for 24 Hour Emergency Service: (423) 926-9251

What should you expect from a professional water restoration company?

  1. There is a standard of care that has been in effect since 2006.

    It is called the IICRC S-S00-3rd edition. This document is the relied upon standard in the industry. It is the guide that we follow on water restoration work in your home or office. Click here to learn about laws regarding the use of antimicrobials during the water restoration process.

  1. Many insurance companies prefer to work with companies that have a master water restorer on staff.

    At Spotless, we are one of only 79 companies worldwide that have two. This level of training is a highly regarded level of competency recognized throughout the industry and extremely difficult to find in East TN.

  1. Are all the technicians performing services in your home IICRC water restoration technicians.

    At Spotless, ALL of our personnel are water restoration technicians with a minimum of IICRC WRT Certification. This level of training and experience sets Spotless aside from the other companies in the industry.

  1. Has the work of the company ever been recognized as excellent?

    In 2010, Spotless received the highest award bestowed on companies in the industry. We were awarded the Restoration Industry Assoc. Phoenix Award, an achievement attained by approximately 40 companies worldwide. To have your work recognized as the most innovative, professionally profound restoration project in the world certainly sets a company apart from the others. Spotless, best in the world for the restoration of the Crantzdorf Castle.

  1. Is the company licensed properly to provide the services you will require?

    On category 2 and category 3 losses antimicrobials should be used. Restoration companies are required by law to have C-14 pest control certification to do so. We have several C-14 certified personnel at Spotless. Is the company the insurance adjuster wants you to use licensed? Your adjuster should be able to provide you with their TN Charter#. 4670 is the charter# for Spotless.

  1. You own your home, and the homeowner’s policy you have on it.

    You have paid insurance premiums to a company that has taken your money for years. You have the RIGHT to expect to be treated fairly. Unfortunately, because this may happen to you only once in a lifetime, you really don’t know what fairly is.At Spotless, we are called in to many situations by homeowners that have been pressured by some insurance adjusters to accept less than adequate compensation to make repairs to their homes. This is a sad situation. If you sign the check and then try to get it repaired with inadequate funds, you are in deep trouble. Call us first; we will help you determine the scope (how much damage) of the loss.We are working for you and we want satisfied customers. We do not want customers that are upset because the adjuster gave them a check, which they signed, cashed and failed to include a crawlspace heavily flooded that needed to be dried out, or a heat pump and duct work full of water just because the adjuster failed to look. But now you accepted the settlement and are stuck with the scope the adjuster has provided. Once we are involved, we will chronologically go through the areas that need to be checked and remediate accordingly.

  1. Our pricing is based on Xactimate, the most widely used estimating software in the industry.

    Many of the largest insurance companies use this program, as does Spotless. It is recognized as fair and generally accepted pricing in the restoration and insurance industries. There are few disputes over price.

  1. So when the standard guidelines are followed, the IICRC S-500 and the pricing is an acceptable format for the insurance company.

    The only thing missing is your phone call to Spotless – (423) 926-9251.

  1. If your insurance company says they’ll have “their company” to do the work.

    Well, first, it’s not their company. In nearly 40 years of conducting business, I have never once seen a restoration company truck with an insurance company’s name on it such as Farm and State Insurance Company Restoration Service or Bureau of Farms Restoration.If they say it’s their company, or tell you to use these people, ask them if they will guarantee the work with the full support of the insurance company (in writing). They will likely tell you the contractor will guarantee his work, however, at that point, you are at the mercy of the contractor and his company.So finally, ask the insurance company if this truly is their company, will Farm State guarantee their work, their licensing, and their compliance to the IICRC standard with the full backing of the insurance company. Make sure this is not some company they found to do the work less expensively by not following standards of care, with untrained personnel or otherwise. So if this company goes bankrupt or out of business, which many have, will the giant insurance company stand good or will you find out it’s not really ‘their company” the hard way and end up with a severely damaged home?

We have one million dollars’ worth of modern drying equipment to deploy on water restoration projects. Unlike many companies that must rent or borrow equipment, we service, clean and care for our equipment. We know where it has been! We are not bringing equipment that may have been in unsanitary or unsafe environments into your home.

Call Spotless and we will work for you. Our credentials and reputation are extraordinary. Our work has been shown by several restoration trainers nationwide to illustrate to industry attendees how to set up projects.

Click here to learn more about risk management and water damage claims.

Awards:

Restoration Industry Association Phoenix Award

Since the dawn of time, fires, and floods have wreaked destruction on homes, possessions, and human life. Even today, with all our modern advances, natural disasters still destroy our precious possessions. The people who restore damaged property and contents have a unique role to play in navigating personal tragedy.

To recognize conspicuously high achievement in the area of disaster restoration, the Restoration Industry Association established the RIA Phoenix Awards for Innovation in Restoration and Reconstruction. The awards provide a vehicle to achieve recognition in the media and the insurance industry for the contributions being made while restoring damaged property in the most effective and meaningful way possible. Professional restorers respond to crises every day, performing an essential human service to our society.

Spotless Carpet Cleaners were the recipients of this award in 2010 and are one of only 25 companies to be nationally recognized in the restoration category.
Master Water Restorer
  • Designation provided by Institute of Inspection Cleaning & Restoration Certification
  • Highest educational designation attained in the industry
  • Only 3.7% professional restorers have attained this prestigious designation
  • Spotless Carpet Cleaners has two Certified Master Water Restorers on staff – very rare
  • Increases likelihood of being approved by insurance providers and facilitates a smoother claims process
  • Demonstrates a commitment to industry best practices

Additional Resources:

Phoenix Award

RIA Recognizes Firms with Phoenix Awards for Restoration & Reconstruction

What’s So Bad About Insurance Companies’ Use of Preferred Service Providers?

Painstaking Claims By Liz Comte Reisman

State Farm, Service Master and Servpro Collude to Cheat Disabled Woman and Her Family out of Insurance Benefits, Ruining Their Home in the Proccess, Shernoff Bidart Echeverria Bentley LLP Lawsuit Alleges

Punitive Damages Against Sate Farm by Thornhill Law Firm, A PLC

WHAT SHOULD YOU EXPECT FROM A PROFESSIONAL WATER RESTORATION COMPANY?

1. THERE IS A STANDARD OF CARE THAT HAS BEEN IN EFFECT SINCE 2006.

It is called the IICRC S-S00-3rd edition. This document is the relied upon standard in the industry. It is the guide that we follow on water restoration work in your home or office. Click here to learn about laws regarding the use of antimicrobials during the water restoration process.

2. MANY INSURANCE COMPANIES PREFER TO WORK WITH COMPANIES THAT HAVE A MASTER WATER RESTORER ON STAFF.

At Spotless, we are one of only 79 companies worldwide that have two. This level of training is a highly regarded level of competency recognized throughout the industry and extremely difficult to find in East TN.

3. ARE ALL THE TECHNICIANS PERFORMING SERVICES IN YOUR HOME IICRC WATER RESTORATION TECHNICIANS.

At Spotless, ALL of our personnel are water restoration technicians with a minimum of IICRC WRT Certification. This level of training and experience sets Spotless aside from the other companies in the industry.

4. HAS THE WORK OF THE COMPANY EVER BEEN RECOGNIZED AS EXCELLENT?

In 2010, Spotless received the highest award bestowed on companies in the industry. We were awarded the Restoration Industry Assoc. Phoenix Award, an achievement attained by approximately 40 companies worldwide. To have your work recognized as the most innovative, professionally profound restoration project in the world certainly sets a company apart from the others. Spotless, best in the world for the restoration of the Crantzdorf Castle.

5. IS THE COMPANY LICENSED PROPERLY TO PROVIDE THE SERVICES YOU WILL REQUIRE?

On category 2 and category 3 losses antimicrobials should be used. Restoration companies are required by law to have C-14 pest control certification to do so. We have several C-14 certified personnel at Spotless. Is the company the insurance adjuster wants you to use licensed? Your adjuster should be able to provide you with their TN Charter#. 4670 is the charter# for Spotless.

6. YOU OWN YOUR HOME, AND THE HOMEOWNER’S POLICY YOU HAVE ON IT.

You have paid insurance premiums to a company that has taken your money for years. You have the RIGHT to expect to be treated fairly. Unfortunately, because this may happen to you only once in a lifetime, you really don’t know what fairly is.At Spotless, we are called in to many situations by homeowners that have been pressured by some insurance adjusters to accept less than adequate compensation to make repairs to their homes. This is a sad situation. If you sign the check and then try to get it repaired with inadequate funds, you are in deep trouble. Call us first; we will help you determine the scope (how much damage) of the loss.We are working for you and we want satisfied customers. We do not want customers that are upset because the adjuster gave them a check, which they signed, cashed and failed to include a crawlspace heavily flooded that needed to be dried out, or a heat pump and duct work full of water just because the adjuster failed to look. But now you accepted the settlement and are stuck with the scope the adjuster has provided. Once we are involved, we will chronologically go through the areas that need to be checked and remediate accordingly.

9. IF YOUR INSURANCE COMPANY SAYS THEY’LL HAVE “THEIR COMPANY” TO DO THE WORK.

Well, first, it’s not their company. In nearly 40 years of conducting business, I have never once seen a restoration company truck with an insurance company’s name on it such as Farm and State Insurance Company Restoration Service or Bureau of Farms Restoration.If they say it’s their company, or tell you to use these people, ask them if they will guarantee the work with the full support of the insurance company (in writing). They will likely tell you the contractor will guarantee his work, however, at that point, you are at the mercy of the contractor and his company.So finally, ask the insurance company if this truly is their company, will Farm State guarantee their work, their licensing, and their compliance to the IICRC standard with the full backing of the insurance company. Make sure this is not some company they found to do the work less expensively by not following standards of care, with untrained personnel or otherwise. So if this company goes bankrupt or out of business, which many have, will the giant insurance company stand good or will you find out it’s not really ‘their company” the hard way and end up with a severely damaged home?

8. SO WHEN THE STANDARD GUIDELINES ARE FOLLOWED, THE IICRC S-500 AND THE PRICING IS AN ACCEPTABLE FORMAT FOR THE INSURANCE COMPANY.

The only thing missing is your phone call to Spotless – (423) 926-9251.

7. OUR PRICING IS BASED ON XACTIMATE, THE MOST WIDELY USED ESTIMATING SOFTWARE IN THE INDUSTRY.

Many of the largest insurance companies use this program, as does Spotless. It is recognized as fair and generally accepted pricing in the restoration and insurance industries. There are few disputes over price.

ABOUT OUR PROFESSIONAL WATER RESTORATION SERVICE

We have one million dollars’ worth of modern drying equipment to deploy on water restoration projects. Unlike many companies that must rent or borrow equipment, we service, clean and care for our equipment. We know where it has been! We are not bringing equipment that may have been in unsanitary or unsafe environments into your home.

Call Spotless and we will work for you. Our credentials and reputation are extraordinary. Our work has been shown by several restoration trainers nationwide to illustrate to industry attendees how to set up projects.

Click here to learn more about risk management and water damage claims.

When facing water damage in the Tri-Cities area, immediate action is essential. Our expert team at Spotless Restoration is equipped to handle all levels of water damage restoration in Johnson City, Kingsport, and the surrounding areas. Whether it’s a small leak or a major flood, timely and professional water damage cleanup can significantly mitigate the harmful effects of water intrusion.

Water damage isn’t just an inconvenience—it can wreak havoc on your property’s structure and indoor air quality. That’s why our water damage restoration services are designed to address all aspects of water damage cleanup, ensuring a thorough and effective restoration process. At Spotless Restoration, we utilize the most advanced techniques and equipment for water damage restoration in Kingsport and Johnson City. Our goal is to restore not just your property, but also your peace of mind.

Moreover, maintaining the pristine condition of your carpets after water damage is crucial. Our Spotless Carpet Cleaning services complement our water damage restoration efforts, helping to revitalize your home and bring it back to its pre-damage condition. We understand the challenges that come with water damage restoration, which is why our team is dedicated to providing comprehensive solutions that cover both water damage cleanup and restoration.

If you’re located in Johnson City and in need of immediate water damage restoration, remember that Spotless Restoration is just a call away. We are committed to restoring every affected area, ensuring that every space is thoroughly dried, cleaned, and sanitized. Our water damage cleanup process in Johnson City is meticulous and tailored to the unique needs of your situation, reflecting our commitment to excellence.

In Kingsport, water-related disasters require swift and efficient handling. Our services for water damage restoration in Kingsport are tailored to tackle the challenges specific to the area, ensuring that residents and businesses can quickly bounce back from water-related setbacks.

For all your water damage needs, trust Spotless Restoration to deliver top-notch service and results. Our expertise in water damage cleanup and restoration helps ensure that your property is handled with the utmost care and professionalism. Let us help you mitigate the effects of water damage and return your space to a safe, dry, and restored state.

Call Now for 24 Hour Emergency Service: (423) 926-9251

Award Winning Service

CERTIFIED MASTER WATER RESTORER

Learn More About Our Awards