Water damage can occur at any time. It does not wait until business hours to wreak havoc on your home. If you experience water damage, Spotless Cleaners is here to help no matter what time it is. Here are common questions and answers about our restoration services.
Does your staff have proper training in restoration?
At Spotless, all of our personnel are water restoration technicians with a minimum of IICRC WRT Certification. This certification includes the highest-quality of restoration and cleaning techniques. In addition, our office has two Master Water Restorer on staff at all times. We are one of only 79 companies worldwide that have two Master Restorers on staff.
Does your business hold proper licenses?
In order to provide clients proper restoration services, the business must maintain proper licensure. Restoration companies must uphold C-14 Pest Control certification, which Spotless has.
What if my insurance recommends someone else?
One thing we pride ourselves on is customer education. Oftentimes, insurance companies have designated restoration companies that want you to work with, because it benefits them, not you. As a homeowner, you have the ability to choose the company you prefer. At Spotless, we want our customers to know we will work with your insurance company and assist you in the claims process. We ensure you feel confident during this process.
What is the quality of your services?
In 2010, we received the highest award bestowed on companies in our industry. We were awarded the Restoration Industry Association Phoenix Award. This award is obtained by approximately 40 companies worldwide. This award is given to the most innovative, professional, and profound restorers in the world.
At Spotless, we believe that the client comes first. We will do everything in our power to make sure your home looks better than ever. We realize how difficult navigating the water damage process is, so we try to make it as hassle-free as possible. In addition to water restoration, we also offer carpet cleaning, carpet spotting, ultra-sonic cleaning, and more. To learn more about our services, visit us online here or call us at (423) 926-9251 at any time. In other words, we will be there to clean up the mess when no one else is!